Improving patient satisfaction through improved telephone triage in a primary care practice
Vitale R, Smith S, Doolittle BR. Improving patient satisfaction through improved telephone triage in a primary care practice. Family Medicine And Community Health 2019, 7: e000208. PMID: 32148730, PMCID: PMC6910770, DOI: 10.1136/fmch-2019-000208.Peer-Reviewed Original ResearchElectronic medical recordsPrimary care practicesPatient satisfactionTelephone triagePatient experienceCare practicesMonthly quality improvement meetingsPercentage of patientsTelephone triage systemQuality improvement meetingsClinic appointmentsMedical recordsClinic staffFurther interventionEmergency careClinic accessPatientsTriage systemConvenience sampleWaiting roomInterventionQuality meetingsEmergency servicesTriageMonths