Who’s Behind an HCAHPS Score?
Wild DM, Kwon N, Dutta S, Tessier-Sherman B, Woddor N, Sipsma HL, Rizzo T, Bradley EH. Who’s Behind an HCAHPS Score? The Joint Commission Journal On Quality And Patient Safety 2011, 37: 461-ap3. PMID: 22013820, DOI: 10.1016/s1553-7250(11)37059-6.Peer-Reviewed Original ResearchConceptsPhysician typeIndividual physician behaviorHospital Consumer AssessmentHealth care providersEmergency medicine physiciansTypes of physiciansOverall scoreSpearman correlation coefficientPatient ratingsPhysician communicationCare providersMedicine physiciansPatient experienceHCAHPS scoresPatientsPhysician behaviorEM physiciansPhysiciansConsumer AssessmentSystem surveySpecialists' scoresHospitalistsTeam communicationMixed-method studyScores