Time spent at health facility is a key driver of patient satisfaction, but did not influence retention to HIV care: A serial cross-sectional study in Mozambique
De Schacht C, Amorim G, Calvo L, Ntasis E, Van Rompaey S, Matsimbe J, Martinho S, Graves E, Alvim M, Green A, Kassim H, Carlos I, Wester C, Audet C. Time spent at health facility is a key driver of patient satisfaction, but did not influence retention to HIV care: A serial cross-sectional study in Mozambique. PLOS ONE 2024, 19: e0299282. PMID: 38635537, PMCID: PMC11025808, DOI: 10.1371/journal.pone.0299282.Peer-Reviewed Original ResearchConceptsHealth facilitiesOdds of viral suppressionPatient satisfactionSatisfaction scoresHIV careHigher oddsViral suppressionAdherence to antiretroviral therapyClient-provider communicationStudy assessed patient satisfactionAssociated with higher oddsReduce patient waiting timesMedian satisfaction scorePatient waiting timesCross-sectional studyGeneralized linear regression modelsOverall satisfaction scoreAssociated with lower retentionAssociated with retentionHealth servicesExit interviewsAssociated with timeClient-providerClinical servicesLinear regression models