Who’s Behind an HCAHPS Score?
Wild DM, Kwon N, Dutta S, Tessier-Sherman B, Woddor N, Sipsma HL, Rizzo T, Bradley EH. Who’s Behind an HCAHPS Score? The Joint Commission Journal On Quality And Patient Safety 2011, 37: 461-ap3. PMID: 22013820, DOI: 10.1016/s1553-7250(11)37059-6.Peer-Reviewed Original ResearchMeSH KeywordsAdultAgedAttitude of Health PersonnelCommunicationFemaleHospitalistsHumansMaleMiddle AgedPatient Care TeamPhysician-Patient RelationsQuality of Health CareSocioeconomic FactorsSpecializationConceptsPhysician typeIndividual physician behaviorHospital Consumer AssessmentHealth care providersEmergency medicine physiciansTypes of physiciansOverall scoreSpearman correlation coefficientPatient ratingsPhysician communicationCare providersMedicine physiciansPatient experienceHCAHPS scoresPatientsPhysician behaviorEM physiciansPhysiciansConsumer AssessmentSystem surveySpecialists' scoresHospitalistsTeam communicationMixed-method studyScores