Services
Types of Services
Copy Link
The Yale Program on Supervision offers a variety of services designed to improve the practice of supervision in publicly and privately funded health and human service organizations.
Needs Assessment
Every service is tailored to meet the needs of the organization requesting assistance and the unique characteristics of its staff. This is accomplished by conducting a needs assessment, which can be done informally or formally, with the latter approach using tools to examine the stage of organizational and staff readiness for change.
Supervisor Training & Development
A wide variety of options are available, which include the following:
- Comprehensive skill building programs that use a number of model curricula tailored to specific audiences
- Continuing education programs on supervision
- Coaching of supervisors to promote skill development
- Supervision of supervisors
- Developing and supporting Supervisor Learning Communities in organizations or systems of care, fostering skill retention and continued professional development among supervisors
- Leadership development focused on the skills of “managing from the middle” of an organization and managing effectively during periods of change
- Training direct care staff in the effective use of supervision
- Distance-delivered training and professional development
- Train-the-Trainer programs to build capacity within an organization to educate and develop supervisors
Secondary Trauma & Burnout
Specialized programs are offered that develop organizational capacity and supervisor skills in addressing the impact of trauma, secondary trauma, and burnout among staff.
Organizational Development
Consultation and technical assistance is provided to promote the delivery of effective supervision and the professional development of supervisors. This includes:
- Formation of implementation teams to improve supervisory practice
- Strategic planning and the development of implementation plans to guide the change process
- Development of supervision policies, guidelines, and standards that establish clear expectations about supervisory practice and compliance with legal, ethical, and regulatory requirements
- Communication strategies for educating staff at all levels about supervision standards and expectations
- Drafting of supervisor job descriptions and performance expectations
- Evaluation of supervisor competence
- Supervisor evaluation of direct care staff competence
- Implementation of procedures to document supervision and its content
- Implementation of systems to track the delivery of supervision
Evaluation
- Assessment of the impact of supervisor training
- Outcome assessment of organizational change strategies
- Measurement of staff attitudes and morale
Keynote and Plenary Speakers
Faculty members from the Yale Program on Supervision are available to present on supervision, workforce development, and numerous other topics related to health and social services.
Our Customers
Copy Link
Types of Organizations
- State Departments of Mental Health
- State Psychiatric Hospitals – Adult & Child
- Outpatient Mental Health Clinics
- Child Guidance Programs
- Psychiatric Rehabilitation Programs
- Inpatient Substance Abuse Treatment Programs
- Substance Abuse Counseling Centers
- Co-Occurring (MH & SA) Treatment Programs
- Homeless Outreach & Shelter Programs
- Residential Treatment Programs
- State Child Welfare Agencies
- State Departments of Corrections
- Correctional Mental Health Programs
- General Hospitals
- Foundations
What Supervisors Say
Copy Link
|
"Best supervisory training I've had." "I was really impressed with the structured agenda for supervision." "I learned techniques on how to be an effective supervisor. I will strive to set agendas and utilize treatment plans and performance reviews during supervision." |
|
"Good, thought provoking discussions. The tools and handouts were clear, realistic, and helpful. This was a concrete look at real supervision problems, not just "pie in the sky" ideals. The supervision standards are attainable." "I gained much needed knowledge and skills that I know I will use at my place of employment." "I walked away with a greater appreciation for my role as a supervisor." |
|
"As a result of this training I will re-commit to supervision and be more structured in my practice." "I really enjoyed the training and it helped me identify some things I need to modify and develop in my supervisory relationships." "Great Job! The trainers were enthusiastic about the topic & had insight into what is happening in the field." |
|
"Great teachers. Open, respectful and certainly experts on the topic." "This gave me food for thought and helped to "revitalize" my energy." "I found the peer discussion quite valuable and the lecture/brainstorming process extremely helpful." |
What Agency Leaders Say
Copy Link
|
"The Supervision Initiative has been of tremendous benefit to our Agency. We now have a recognized and accepted agency-wide supervision model, supervision standards, a supervision committee and a Learning Community dedicated to supervisors and their continued professional development needs. This initiative has impacted supervisors, direct care staff and clients throughout the agency, something that makes its benefits so unique."
|
|
"The initiative was enormously important in developing a structure to ensure supervision to our correction officers. Historically, supervision was an administrative function focused entirely on compliance but now it includes an additional focus on staff support, work quality and professional development."
|
|
"Supervisors are now providing more consistent supervision, documenting it and serving as mentors across the Agency. I would recommend this training to any agency."
|
|
"This has helped us bring our management staff to a new level of understanding and awareness around supervision. We now have supervision standards, which assure that supervision takes place and that it focuses on both the administrative and clinical aspects of care, both vital to working in today’s healthcare environment. I would highly recommend this initiative to agencies looking to enhance supervision and grow as an institution."
|
|
"The initiative was met with enthusiasm by supervisors and direct line staff alike. We now have a comprehensive plan to focus on supervisory professional development, which has been endorsed by both senior leadership and middle management staff and communicated to all levels of the agency. This has resulted in a range of very significant outcomes, including increased job satisfaction for supervisors and staff, greater understanding of the supervisor’s role in the agency, and increased collegiality and learning amongst supervisors. We would highly recommend this initiative and training to other child agencies."
|
|
"Addictions staff working in corrections have an enormously difficult job. This initiative helped to ensure supervision takes place at a required frequency and duration as well as broaden the supervisory approach to include regular case reviews focused on quality of care of the inmates."
|
|
"This is enormously important as we try and balance the administrative needs of the agency with the incredible importance of providing effective, clinically relevant care."
|
|
"This training and consultation increased utilization of group supervision significantly helping to balance the need for supervision with our limited resources. This level of supervisory training is vital in supporting the use of evidence-based practice when serving those challenged by mental health, addiction and co-occurring disorders."
|
|
"I can’t begin to explain how helpful the Yale consultant was yesterday. We were supposed to be done with our meeting after our discussion with him, but five of us stayed and kept processing all that we had talked about and heard him say; our role in the chaos, how we can lead, etc. It was one of the best conversations I’ve had in a long time here. He stimulated all of us and I can’t thank him enough."
|
|
"Scott Migdole has been an incredible resource and partner to me as medical director and to others in our agency. He has a rare combination of wisdom, collegiality, and effectiveness. He sets the bar high in terms of standards of care and constructively worked with our staff to meet or exceed that bar. I would bring him on board as a consultant again and would recommend him to other agencies and programs with the highest possible accolades."
|