Mark began working with the Yale School of Medicine Web Group in 2010 as the Manager for Web Training and Support. In this role, Mark fielded website editors' questions concerning YSM's content management system, SDL Web, along with other web applications used in conjunction with Tridion to maintain the school's web presence. In addition, with the help of the Web Group student team he created a library of support documentation for editors to learn the basics of SDL Web and how to create specific templates.
Now as a Technical Lead, Mark focuses on maintenance of YSM web applications and the creation of new content layouts for department and lab websites. He continues to provide advanced support for SDL Web editors.