Your Care Team
Meet Your Care Team
- Your surgeon leads your care team, providing diagnoses and treatment recommendations as well as performing your surgery and overseeing your recovery and post-surgical care. Our world-renowned surgeons are experts in treating urologic conditions. When available, they use advanced techniques for non-invasive and minimally-invasive surgeries.
- Your medical oncologist diagnoses and treats cancer through non-surgical methods, including drug and hormone treatments. Many of our medical oncologists are leading clinical research studies exploring advanced and alternative treatments. If surgery is not an appropriate treatment, a medical oncologist will be your primary physician.
- Generally speaking, a resident is a doctor in training. While the resident has their medical degree (MD), they are required to complete a certain number of years of training depending on their specialty. In Urology, our residents complete a five-year program, which includes general surgery and urology rotations during the first year, and then four subsequent years dedicated exclusively to urologic medicine. The residents rotate at a variety of clinic settings, including Yale New Haven Hospital, Yale New Haven Hospital's Saint Raphael Campus, Yale New Haven Children’s Hospital, and the West Haven Veterans Affairs Hospital. To learn more about our residents, please click here.
- Your Nurse Coordinator serves as your advocate and as the manager of your care. Studies show that use of a Nurse Coordinator in care and treatment can reduce the length of hospital stays and enhance patient outcomes. The title is new, but reflects the skills and work lead nurses have always brought to patient care.
- Practice Nurses provide the day-to-day care during your stay: administering medicines, tracking your vital signs, reviewing general test results, reporting to other members of your team, and responding to specific needs. They are available 24/7 to answer questions and to help you through your treatment.
Associate Director of Clinical Operations (ADCO)
- The Associate Director of Clinical Operations (ADCO) oversees clinical trials at Yale Urology, and is responsible for ensuring compliance with both federal regulations and Yale Urology's standard operating procedures and care protocols. For patients participating in a clinical study, the ADCO makes certain your care follows the study's standards and that those standards are consistent with your needs as a patient.
Supervisor of Clinical Operations
- The Supervisor of Clinical Operations is responsible for coordinating the Department's schedules, space and facilities, and monitoring the performance of operational staff. The Patient Service Manager is your first stop if you have questions about your care.
Patient Service Manager
- The Patient Service Manager also maintains records relating to patient visits and interactions, and oversees other members of the Patient Services team. The Associate Patient Service Manager coordinates patient identification, check in/check out, and appointment scheduling.
Associate Patient Service Manager
- The Associate Patient Service Manager also keeps track of your tests and procedures so that insurance companies are properly billed.
- Medical Assistants handle administrative and clinical tasks associated with your care. They work closely with the Nurse Coordinator and senior surgical staff to monitor tests and record results.
- Clinical Secretaries are experts in medical terminology, lab procedures and the complex billing codes used by health care providers and insurance companies. Clinical secretaries may also collect patient histories, and perform various administrative functions within the Department of Urology.
- Your Intake Specialist helps us determine whether you might be an appropriate candidate for one of our clinical trials exploring leading-edge treatments. Eligibility is based on both the best interests of the patient and the needs of each particular study, and Intake Specialists are expert at understanding both.
- Our Clinical Receptionists are your introduction to the Department of Urology. Clinical Receptionists take on a range of duties that help the Department run smoothly, from transcribing doctor's notes to processing insurance claims. They also enter patient information into our EPIC record system and coordinate appointments.
- Pharmacists work with the rest of your care team to make sure you're given the proper medicine, at the proper dosage, without adverse effects. Pharmacists are always available to answer any questions you might have about your medications and their interactions with other medicines you might take.
- Your Social Worker is there for you with both emotional support and practical advice in getting through an emotionally charged and difficult period for you and your loved ones. When a patient is a minor child, your Social Worker will also work with the child's school to ensure that he or she gets the support they need to function well upon their return.
- Patient Relations staff are here to help you and your family members with questions, concerns, or any unmet needs. Whether arranging transportation or tracking down a spare toothbrush, it is the job of Patient Relations representatives to make your stay as easy and comfortable as possible.
- Environmental Services staff play a vital role in maintaining high standards of patient care, handling the disposal of bodily fluids, maintaining sanitary conditions throughout the hospital, and documenting policies and procedures for this important housekeeping tasks.