Bonnie Kaplan, PhD, FACMI

Lecturer in Anesthesiology; Yale Interdisicplinary Bioethics Center Scholar; Faculty, Program on Biomedical Ethics; Faculty Affiliated Fellow, Yale Information Society Project, Yale Law School

Research Departments & Organizations

Center for Medical Informatics

Research Interests

Anthropology, Cultural; Anthropology, Education, Sociology and Social Phenomena; Bioethics; Ethics; Health Care; History; Hospital Information Systems; Humanities; Information Science; Information Systems; Medical Informatics; Medical Informatics Applications; Nursing Informatics; Phenomena and Processes; Policy; Public Health Informatics; Social Sciences; Sociology; Systems Analysis; Technology, Industry, Agriculture; Workflow

Research Summary

Ethical, legal, social, and organizational issues involving information technologies in health care, including electronic health and medical records, privacy, and changing roles of patients and clinicians.

Extensive Research Description

Bonnie Kaplan, PhD, FACMI, is a Lecturer in Medical Informatics at the Yale School of Medicine, a Yale Interdisciplinary Center for Bioethics Center Scholar, a Faculty Fellow of the Information Society Project at the Yale Law School, and affiliate faculty of the Program for Bioethics at the Yale School of Medicine. She has taught undergraduate through post-doctoral and professional courses in business, medical, nursing, and arts and sciences programs, as well as on-line graduate and certificate courses in biomedical informatics.

An editor of two books, the author of more than 90 refereed and invited papers and book chapters, and popular tutorials and sessions at international medical informatics and information systems conferences, her research and consulting concern informatics ethical and legal issues, user perspectives and experiences with health information technology, and ethnographic sociotechnical evaluation. She also addresses related social and ethical issues concerning new technologies. She wrote invited chapters in the most important books on evaluating information systems in health care. Her recent papers on ethical issues in telehealth and on health IT project failure were among the "most read" for the journals in which they were published.

A consultant as well as a researcher, Dr. Kaplan is President of Kaplan Associates, which specializes in benefits realization, change management, user acceptance, and evaluation. She is an authority on people's reactions to new technologies, identifying and addressing clinician and patient concerns, and evaluating applications of computer information systems in healthcare. Her clients include the US Department of Veterans Affairs (VA) and the US National Institute of Standards and Technology (NIST); the Universities of Connecticut, Chicago, Cincinnati, Pittsburgh, Vermont, and Washington; Yale, Boston, Oregon Health Sciences, St. Louis, and Johns Hopkins Universities; Massachusetts General Hospital, Michael Reese Hospital and Medical Center, and the Institute of Living; and the Connecticut Academy of Science and Engineering. Her international clients include the Alberta Heritage Foundation for Medical Research, and the UK Department of Health. She also consults to firms in the healthcare industry and serves on their advisory boards.

A frequent speaker at international conferences, Dr. Kaplan was invited to be the first in the University of Illinois at Chicago Distinguished Lecture Series in Health Informatics. She was keynote speaker at e-Health, the annual meeting of COACH (Canada’s Health Informatics Association) and CIHI (the Canadian Institute for Health Information). In the past few years, her invited speaking engagements included addressing ethical issues of longitudinal health records at the National Forum on the Future of the Defense Health Information Systems, addressing the Ontario Hospital Association HealthAchieve conference on evaluation and ICT adoption, and faculty mentor at the Consortium for the Science of Socio-technical Systems (CSST) National Science Foundation Summer Research Institute. She also was an invited participant at the NCI/NSF meeting on Cyberinfrastructure in Behavioral Medicine, and in George Washington University's Project on Forward Engagement Working Group on Evolutionary Secession. Most recently, Dr. Kaplan presented a tutorial on sociotechnical evaluation at the 2011 and 2013 Annual Symposium of the American Medical Informatics Association (AMIA), was faculty in the National Science Foundation Consortium for the Science of Socio-technical Systems (CSST) Summer Research Institute (2011), and the National Library of Medicine Informatics Course (2015), and will teach in the Global Bioethics Initiative 2016 International Bioethics Summer School.

Dr. Kaplan is past chair of the Ethical, Legal, and Social Issues Working Group and of the People and Organizational Issues Working Group of the American Medical Informatics Association (AMIA). She also is past chair of the International Medical Informatics Association Working Group-13: Organizational and Social Issues. She served on AMIA's Vendor Contract Issues Task Force, having previously chaired the Consumer Health Informatics Task Force. She has five times served as member of the Scientific Program Committee for the Annual Symposium and twice been on the program committee for the ACM Workshop on Interactive Systems in Health Care (WISH). Dr. Kaplan was a Program Chair of the 2004 conference on Relevant Theory and Informed Practice: A 20 Year Retrospective on IS Research, sponsored by the International Federation for Information Processing (IFIP) Working Group 8.2, The Interaction of Information Systems and the Organization, and an editor of the resulting book. At the Yale Interdisciplinary Center for Bioethics, she was founding chair of the Research Working Group on Technology and Ethics and ran its monthly speaker series for five years. Also at Yale, she founded and chairs the Whitney Humanities Center Working Group on Science, Technology, and Utopian Visions.

Dr. Kaplan is a recipient of the American Medical Informatics Association President's Award and a Fellow of the American College of Medical Informatics. She was selected as a Hastings Center Visiting Scholar for Spring 2014 for research in bioethics. She earned her interdisciplinary BA at Cornell University in mathematics and computer science and her MA and PhD from the University of Chicago in history of science. Her doctoral dissertation concerned the development of medical informatics and its relationship with health care policy.

January 2016


  • Panel - "AMIA Members’ ‘Vital Signs’: What the HIT Implementation Listserv Says About Goals for AMIA and for Medical Informatics,Aarts, J., Adams, S., Kaplan, B., DeMuro, P.R., Solomonides, T Chicago, United States (2016 - 2016)

  • Lecture - Ethical Issues in Health Informatics New York, United States (2016)

  • Poster - "What Medical Informaticians Do With and Think About an International Medical Informatics Listserv: Member Survey Preliminary Findings," C. Kuziemsky, M.B. Adams, B. Kaplan, K. Ravvaz, R. Koppel, Medinfo, São Paulo, Brazil, August 2015. Poster. São Paulo, Brazil (2015 - 2015)

  • 2 Lectures - (1) Organizational Issues in Medical Informatics, (2) Ethical Issues in Medical Informatics Young Harris, United States (2015)

  • "From Sentences to Sense Making, From Utterances to Clinical Understanding, From Narratives to Structured Data: A Tutorial on Qualitative Data Coding, Concepts, Methods, and Tools," American Medical Informatics Association Annual Symposium, November 2014. Tutorial co-presented with M. B. Adams, R. Koppel, C. Kuziemsky, and K. Ravaaz. Washington, United States (2014 - 2014)

  • Panel: "Data Governance Dilemmas for Research and Clinical Care," Kaplan, B., DeMuro, P.R., Pasquale, F, Talmon, J, Winkelstein, P. Washington, United States (2014 - 2014)

  • Tutorial - "Ethnographic Sociotechnical Evaluation for Health Information Technology" United States (2013 - 2013)

  • Panel - Ethical, Legal, and Public Policy Barriers to Unleashing the Full Power of Consumer Health Informatics for Care Delivery, Wetter, T., van Vorhees, B., Kaplan, B., DeMuro, P.R., Waldo, A.B. Washington, United States (2013 - 2013)

  • Healthcare Technology To Improve Safety and Quality in End of Life and Palliative Care United States (2012 - 2012)

  • Information Technology and the Soul of Medicine United States (2012 - 2012)

  • Up Close and Personal: Ethnographic Methods for Informatics Research United States (2011 - 2011)

  • Sociotechnical Design and In-Situ Evaluation for Health Information Technology United States (2011 - 2011)

  • faculty mentor United States (2011 - 2011)

  • Up Close and Personal: Ethnographic Methods for Public Health Informatics Evaluation United States (2010 - 2010)

  • Cyberinfrastructure in Behavioral Medicine - Clarifying the Landscape United States (2008 - 2008)

  • Addressing Social and Ethical Issues in Developing Longitudinal Health Records United States (2008 - 2008)

  • American Medical Informatics Association - Chair, People and Organizational Issues Working Group (1998-2000, 2009-2011); Chair, Ethical, Legal, and Social Issues Working Group (2009-2012); Chair, Consumer Health Informatics Task Force (1999-2000). United States (1998 - 2012)

    Lead working groups, arranged conference presentations and sessions, coordinated activities with other working groups.

  • International Medical Informatics Association - Chair, Working Group on Organizational and Social Issues United States (1998 - 2008)

    Chaired working group, arranged international conference activities, liaison with other working groups and organizations.

Selected Publications

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Contact Info

Bonnie Kaplan, PhD, FACMI
Office Location
Yale Interdisciplinary Bioethics Center238 Prospect Street
New Haven, CT 06511
Mailing Address
Yale Interdisciplinary Bioethics Center
Box 208293

New Haven, CT 06511-8293

Curriculum Vitae