Evaluating communication skills training courses.Konopasek, L., M. Rosenbaum, J. Encandela, K. Cole-Kelly. Evaluating Communication Skills Training Courses. In Handbook of Communication in Cancer and Palliative Care, eds. D. Kissane, B. Bultz, P. Butow, I.G. Finlay, Oxford University Press, New York, NY, 2010, pp. 683-694, 2017 (2nd Ed).