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Frequently Asked Questions


Frequently Asked Questions

How do I get to Yale Children’s Diabetes Clinic?

We are now located at 1 Long Wharf Drive here in New Haven.  We are excited about our new research suite, located on the 5th floor, where we will continue our groundbreaking efforts on research projects aimed at improving the lives of people with T1D.

Our clinical practice has joined our colleagues from other pediatric specialties in the Pediatric Specialty Center, located on the 2nd floor of the Long Wharf Building. When you come for a diabetes appointment please go to the 2nd floor and follow the signs for Pediatric Services.  Please try to arrive 15 minutes early so that you can get “checked in” and still have plenty of time to work with your provider

Click here to download the directions.

What should I bring to my appointment?
It is important to bring your/your child's glucose meter and a log book if one is being used. If a pump or sensor download is available, please bring this information to the clinic appointment. This information helps the clinician see if any insulin changes need to be made. If you have any questions, bring those as well.
How do I schedule or change an appointment?
Call our diabetes clinic phone number at 203-785-5831 option #3.
What happens at a clinic appointment?
At your clinic appointment you/your child will be "checked-in" when you arrive. This means we measure a height, weight, A1c and blood pressure. Your meter may be downloaded. You will then be seen by a clinician. During this time we will review numbers, change dosages if necessary, review diabetes education principles and answer any questions you may have. We also may perform a focused physical exam.


Frequently Asked Questions

I need school or camp orders how do I get them?

It is best to ask for these forms at your clinic visit that occurs prior to going back to school or starting camp. Please plan ahead and notify us at the start of the visit and we will try to give them back at the end of the visit.

If you forgot to ask for forms or realize you need them and do not have a visit scheduled prior to the need, please call us and leave a detailed message about the forms you need completed. Please include the times your child needs to test, the supervision level required (independent, independent with supervision or not independent), the inclusion of glucagon supplies and any other pertinent details. The address or fax number to send forms must be included for us to complete the task.

Please allow 5 business days for these forms to be completed.

We are going on vacation, what do I need to bring?
Visit the "travel" section under "Education" to learn more.
How do I find out about research studies?
Visit us at to find out about clinical trials taking place at Yale or at to find clinical trials nationwide
My child has a cold and I would like to give him/her the usual over-the-counter cold medication I always gave, however there is a caution label saying that a person with diabetes should not use this, what should I do?
Several over-the-counter medications have a warning label that people with diabetes should not use them (or use caution when using them). This is because they may raise the blood sugar slightly. We feel that, if the medication is necessary, it is fine to take it. While it may raise the blood sugar minimally, this can always be remedied with extra insulin later if needed.

New Onset

Frequently Asked Questions

What is Clinician Connection?

Clinician Connection is a service we offer to all of our patients to provide assistance with dose adjustments or answers to brief questions that cannot wait until the next scheduled visit. In order to be respectful to all patients and provide the best care possible, calls will be limited to a maximum of 10 minutes. If you feel your questions or issues will exceed the time limit, we will be happy to offer you an urgent clinic slot.  Please click here for more information about this service.

We recommend that all forms (school, camp, etc.) should be dealt with during your routine clinic visit. In the case that forms need to be completed before your next visit, please leave a detailed message along with how we should send you the form back.  Be aware that it can take up to 7 business days to complete these forms. 

My child is hungry all the time, is it possible to change the meal plan?
Yes, mention this when you call in for doses on the call line or talk about it at your clinic appointment.
I feel like I'm forcing my child to eat, can we change the meal plan?
Yes, please talk to us about this on the call line or at your clinic appointment.
How do I find support for myself or my child?

Feel free to talk to our social worker, psychologist or any of our clinicians. Reach out to your local JDRF chapter.


Frequently Asked Questions

What do I need to do to get my driver's license?

Patients who are responsible with their diabetes care are allowed to get their drivers license.  Here at the Yale Children’s Diabetes Program,  this is how we define “responsible” diabetes care:

  • Testing the BG at least 4x/day
  • Writing down, downloading or reviewing BG levels for patterns at least weekly
  • Wearing a medical alert ALL of the time (not just to clinic!)
  • Come regularly (every 3mo) for clinic visits
  • HbA1c less than 8%

Your clinician is obligated to report to DMV if you are not being responsible with your diabetes care and therefore would be an unsafe driver.

Pumps & Sensors

Frequently Asked Questions

I want to order a pump, what do I do?
First you should discuss pump therapy with your clinician. If everyone (clinician, parents, patient) decide pump therapy is a correct choice for your diabetes management, then you should research pumps to see which pump would best suite you. Once you decide that call up the clinic and let us know what type of pump you want and color of the pump.
I just got my new pump in the mail, what happens now?
A trainer from the pump company will call you within a week of receiving your pump to schedule you for training. When they talk to you they may have you watch a DVD or do an online class BEFORE your first training. Usually training happens at the clinic in 2 parts. Pump training is individualized but can only be successful if it is taken seriously. We encourage families to review online, written information as well as spending time practicing button pushing before the first training. You will call the clinic everyday for a few days to make adjustments in your pump settings.
What do I do when my pump fails?
First, call the pump company so they can send you a new pump. While you are waiting for your replacement pump you will have to go on shots. Call the clinic to find out how much long acting insulin to take. Have your pump settings handy when you call the clinic (especially total basal dose, carb ratios and correction factors) so we can advise you on how much insulin to give via injection. You should ALWAYS have a bottle/pen with long-acting insulin (preferably Levemir or Lantus) stored in your refrigerator.