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Requesting Services or Report a Problem

Phones and Pagers

Phone repair, problems, pager issues:

New service, canceling service, changing features and changing numbers:

  • Send request to pathITS@yale.edu
  • Include approval by PI or supervisor
  • Charging instructions

Unified Messaging (Voicemail to email for campus phones):

Voicemail instructions:

International Travel and phones:

Purchasing

Requests for computers, software, or equipment:
**All computers and printers must be purchased by ITS**

  • Send e-mail request to pathITS@yale.edu
  • Include approval by PI or supervisor
  • Charging instructions -COA
  • ITS does not order consumables such as office supplies, paper or toner

Request a quote:

  • Send e-mail request to pathITS@yale.edu
  • Look at approved vendors
  • Fill out forms if sole source

Check on an order:

Networking

Request connection:

  • Send e-mail request to pathITS@yale.edu
  • For a new connection, send charging instructions and approval from PI or manager

Server Log-in requests or problems:

Off-Campus Access:

Clinical Information Systems Access

Pathology Systems: CoPath, HAT, FSLink:

  • Clinical support team:
    Brian Daley - 203.737.5339
    Jessica Dugan - 203.785.5187
  • email: copath@yale.edu

YNHH Information Systems: EPIC, VPN, Mobile Heartbeat, ChartView:

  • EPIC set-up: PathITS 203.785.3691
  • YNHH VPN - Fill out form - Please do not request unless you are a clinical faculty member, clinical manager, or have authorization from your manager.
  • All other YNHH account questions: YNHH Help Desk 203.688.4357