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Turnaround FAQ


When will I get my sequence if I submit samples in individual tubes?

The turnaround time for individual tubes is usually 8-24 hours depending on overall workload. Generally, samples received by 10am are returned same day and samples received by 3pm (sometimes as late as 5pm) are returned between 8 and 10:30 the following morning. Allow more time for data return on samples submitted on Friday. Re-sequencing may add to the turnaround time, but every effort is made to get data uploaded as soon as possible.

When will I get my sequence if I submit samples in a 96-well plate?

The turnaround time on the high-volume sequencing will vary depending on our general level of submissions. It will generally range from 8-24 hours.