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Data Return FAQ

Is my data ready?

Standard turnaround time is 1 business day. Results are uploaded throughout the day. You can check the status of your order on the Sample Submission Page by selecting CHECK EXISTING ORDERS. This will tell you if your samples are received, processing, or complete. If you have not received your results in 2 business days, feel free to reach out to us at or 203-737-2566.

What is your preferred method of data return?

Data return via is our only method of data return. We will create a folder for your account and send you the link. As the owner, you can update users as you see fit.
***Please do not upload anything to this folder. It should be used for data retrieval only***

Where is my old data?

From time to time, we need to clean out older data that is stored on our Box account; especially data older than 1 year. The cloud-based service can only hold so much data, and we need room to upload new data. Please back-up your sequence data or store it elsewhere to ensure you have access to all of your past data.

If I lose a sequence can I have the data re-sent?

If you need older data, please email the lab with the template/primer combination and the date ordered. We try to accommodate peoples' requests, but it may take a few business days. Please be aware - you are responsible for your data once it leaves our lab. Retrieving older data can be time consuming. Do your best to back-up your sequence data right away to avoid this problem.