October 2011
Yale Medical Group Dialogue
Program of Excellence
Pediatric hematology & oncology has a growing patient population, important clinical research trials and a new bone marrow/stem cell program—all of which are making the practice more prominent in the region.
Clinical Advance
Yale Medical Group physicians are the only ones in Connecticut implanting a heart valve through a catheter, reducing the number of open surgeries needed by some patients with congenital heart defects.
Compassionate Caregivers
A common thread runs through patient care at the Yale Retina Service, part of Opthalmology and Visual Science. Doctors here feel strongly about caring for the whole patient, not just the eyes.
Practice Standards
Fine-tuning the automated phone call distribution system throughout YMG’s practices is resulting in more efficient work flow, improved quality assurance — and better relationships between staff and patients.
Closing Thoughts...
Wayne Southwick, MD, retired chief of orthopaedic surgery, is known as the Yale Physician's Building Art Place Gallery's "sculptor in residence." He has a fascination with the human body, including bone and tissue, and with things three-dimensional.
Leadership Interview
Asked about her earliest exposure to good leadership, Roberta Hines, MD, chair of anesthesiology, recalled the woman who ran her local girls 4-H chapter.
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Staff Spotlight
As director of the central business office, she finds the most rewarding part of her job is interacting with a wonderful team of people.
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