Yale Physicians Building staff debuts a new professional look

Employees piloting uniforms hope other practices will follow their lead

Medical assistants, l-r, (kneeling) Blossom Linton, Judy Burt; (middle row) Donovin Gianfredi, Donna Esposito, Dawn Lane, Kimberly Chapman; (top row) David Cusick, RN, manager; Latisha Taylor-Clinepeat.

Switching from plain clothes to uniforms took more careful planning than one might imagine for staff at the Yale Physicians Building (YPB).

Once the planning team began talking in earnest, they realized they needed to think about maternity sizes, jackets in case they got cold and pockets to slip their pens into. They needed fashion shows to get input on colors and styles suitable for both women and men.

On Monday, January 9, about 50 employees in YPB debuted their new look: bright blue scrubs with pockets for the medical assistants; classic gray suits and blue blouses for the clinical receptionists.

Anthony Ianucci in orthopaedics shows off his new uniform.

New level of professionalism

Marianne Dess-Santoro, chief operating officer, wanted YPB staff to wear uniforms and Yale Medical Group (YMG) name tags to maintain a professional environment, and help patients distinguish between such positions as clinical receptionists and medical assistants. The YPB Communication and Improvements Committee looked into the options.

YPB covered the costs for the first sets of uniforms and will replace them once a year. They are already fielding calls from YMG practices outside of YPB that are considering the same thing.

Racquel Miller wears her new suit on the first day.

Rave reviews all around

Marie Follo, director of practice management, said “Overall the uniforms have been well received by everyone but more importantly there is an overall excitement amongst the staff. They like the way they look.”

“I love it,” said Racquel Miller, a clinical receptionist. When she left home on the morning of the debut, her husband commented on her “power look,” and she felt especially confident when she sat down at the front desk. “The suits make us look more important,” said Miller, adding that they were comfortable, not to mention machine washable.

Yale Medical Group clinical receptionists, l-r, Laura Petrucci, Valerie Collins, Ruth Martinez, Racquel Miller and Tonya Daniels.

Electrophysiologist Mark Marieb, MD, felt the difference in his offices soon after the new uniforms debuted. “What I like is that the patients can tell who is a professional in the office. The uniforms identify them as being professional staff, and it gives a professional air to the whole clinic,” he said.

When Donald Mirault, one of Dr. Marieb’s patients, noticed a medical assistant’s new scrubs, he nodded approval. “They’re clean and neat. It looks professional,” he said.

Other practices that are interested in switching to uniforms can contact Kelly Aingworth at 203-785-3233 or kelly.aingworth@yale.edu.