Taking Ownership of your Site

Department sites can take a lot of energy in order to maintain them properly. If you are new to using Tridion this page will act as a quick reference to get you started. For those who have been using it for quite some time, you will be able to use the links to help you address difficult problems in short order.

Before you start editing your site you will need to review the Tridion Support materials and watch the introductory videos:

In addition, in order to manage the membership list for those people in the YSM Profile System, you should review this information:

Once you’ve completed that, simply email ysm.editor@yale.edu and request that your netID be activated for this lab site. Once you take over, there are three levels of ongoing support available to you:

  1. ysm.editor@yale.edu or 203.737.7932
  2. Screen shares with the support team
  3. Office hours for hands-on assistance

Finally, there are a lot of common questions that are asked when a new site goes live (e.g. “Why isn’t my site showing up in Google?!”). To address the most common ones, we created this FAQ: Frequently Asked Questions about Websites

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