Institutional SupportThe hospital support services at YNHH and the VA include ward secretaries on every floor, who are responsible for organization and maintenance of the patients' charts including laboratory data, scheduling laboratory tests, etc. There is a blood drawing and an IV team at both hospitals. There is a patient support team which includes transport and orderly services. All hospitals are computerized such that all orders, laboratory data and so forth are carried out through the computer system. There are surgical ICU and step down units with a critical care service to assist in patient management.