Patient Services

Scheduling Your First Visit with Us

Prior to scheduling an appointment, it is helpful for our office to receive a physician referral letter, recent office visit notes, MRIs, EEGs and other testing and/or imaging available, a current list of all medications, including antiepileptic drugs and any allergies to medications. Please be sure the patient’s name, address, contact information, and insurance is attached as well. Our fax number is (203) 737-2799.

Once the above information is received by our office and reviewed by the Neurologist, the scheduling staff will contact the patient to set up the initial consultation.

You may contact the office at any time for questions regarding appointments and/or new patient records status at (203) 785-3865.

What to expect at the clinic visit

• You will be with us anywhere from 1 to 2 hours.
• Our epilepsy group works together as a team. This group includes Medical Assistants, Physician Assistants, Clinical Nurse Coordinators, Resident Staff, Fellows and Attending Physicians.
• You will be asked for a detailed history of your seizures.
• A neurological examination will also be completed.
• After a thorough evaluation has been performed, a plan of care is developed. We will inform you if additional testing is needed, or make recommendations regarding adjustments to current treatment regimens, or referrals to other physicians or consultants.

Contact Information

Our patients and families are treated with respect.  We try not to have your office visit interrupted with phone calls. Phone calls are returned by our nurses between patient visits and at the end of the day, Monday through Friday. Please be sure to leave a detailed message, along with telephone number(s) at which you can be reached. If you feel your call is urgent, please let the receptionist know immediately so that your call is dealt with promptly.

Emergency Calls

Physicians are available 24 hours a day, 7 days a week for emergencies. Please call the office at (203) 785-3865, during business hours, Monday through Friday, 8am to 4:30pm.  Evenings, weekends and holidays the answering service will contact the physician on call who will return your phone call as quickly as possible. Routine phone calls and calls for test results, medication refills, and appointment requests will only be taken during regular business hours. For those issues, please hang up and call when the office reopens. 

If you have a medical emergency, dial 911.

Confidentiality

Be assured that we will not release any information to anyone without your written consent. You will be asked to complete a HIPAA form for each and any outside communication including letters and phone calls. This form is separate from the insurance related release you have signed, and will be part of your chart.