Once we have received and sequenced your samples, your results will be posted to a secure data retrieval website. Under normal conditions sequencing data is posted 24-36 hours after arrival at our facility.
If your P.I. does not have a user ID and password account, we will establish one for you and email you the details. Once a password-protected account is established for your P.I. the account is accessible via our web-site, under FTP Login.
Not seeing your sequencing results? We are migrating to a cloud based system through Box.
Please check your emails for notifications.
Still having trouble? Call or email us. Thanks!!