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Employee Profile: Rhonda Naylor

Rhonda Naylor is a Clinical Referral Specialist in The Breast Center at Smilow Cancer Hospital at Yale-New Haven. In her role, she is responsible for receiving authorization from insurance companies for imaging tests such as MRIs and CAT scans before a patient comes in. She also works with patients and physicians to schedule the imaging tests, return appointments, and any outside referrals.

“My goal is to make it as easy a process as possible for patients. The last thing they need to worry about is billing issues, and to be able to help put them at ease is a great accomplishment for me,” said Rhonda.

Rhonda has been in her current position for a year and a half and has always been interested in the medical field, but decided to go the business route instead. She is now able to combine both of her interests into one career. Her manager, Maria Michelangelo, commented, “Rhonda is a great asset to the Breast Center and the organization. She is professional and well rounded. Her warm personality compliments her outstanding customer service ethics, and that is what makes her stand out!”